Returns & exchanges

 

Regular-priced items

You may request a return within 30 days of delivery.

• Refunds are issued to the original method of payment.

• Customer is responsible for return shipping costs. Original and return shipping fees are non-refundable.
  

• Items must be unworn, unwashed, and in original condition with tags attached

To initiate your return request, please contact us at info@balanceactivewear.ca. with your order number and mention the item(s) to be returned. We will follow up on your email with return information.

Please allow 2-3 business days for one of our customer service agent to review and respond to your inquiry. If you have sent an email and you have not received a response, please be sure to check your junk/spam folders.

Discounted / promotional items

Any item purchased with a discount is NOT eligible for a refund.

• Discounted items are exchange or online store credit only

• Exchanges must be requested within 30 days of delivery and be in the original condition with tags attached. 

• Items must be in original condition with tags attached

• Customer is responsible for return shipping costs. Original and return shipping fees are non-refundable.

This includes, but is not limited to:

• Sale items

• Promotional codes

• Black Friday / Cyber Monday

• Any special offers or discounts

 

Gift card is redeemable for merchandise sold online. No returns and no refunds on gift cards.

All promotions offered cannot be combined with another promotion.

We do not offer price adjustments on any previously purchased products. Sales and promotions do not apply to purchases made the day before or a few days before a promotion.

 

The refund will be made to your original method of payment. Please allow 3-7 business days to receive your refund (times may vary depending on your financial institution).